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  4. Improving the patient experience

Excellence in improving the patient experience

Recognising team achievement in providing a great patient experience

Excellence in improving the patient experience

This award recognises the achievement of a team in providing a great patient experience when delivering safe, high quality services.

2021 winner: My Choice Fixed Menu and Allergy Mapping Project, Fiona Stanley Fremantle Hospitals Group

Five people stand surrounded by crates and boxes of food Providing tasty hospital meals suited to patients’ therapeutic, allergy and cultural dietary needs can be challenging. This collaborative project between support services and clinical staff created an innovative à la carte patient dining experience which improved meal choice, patient safety and patient satisfaction, while reducing waste.

Fiona Stanley Hospital Patient Catering and Dietetics consulted widely with patients, visitors, staff and consumer advisory groups on menu concepts and meal options. In what is thought to be an Australian first, over 150 food allergies were mapped in the menu system, improving patient safety and dramatically improving choices for patients with food allergies.

The final menu increased options for all patients, particularly those on restrictive therapeutic diets like gluten free and renal, and preference diets like vegetarian and vegan, and was well received by patients and staff.

Read more about this award wining project (external site).

Finalists for this award included:

  • Family Birthing Centre, Fiona Stanley Fremantle Hospitals Group
  • Urgent Care Clinic, Rockingham Peel Group.

See our Improving the patient experience finalists

 

See other SMHS Excellence Award winners.

Last Updated: 14/01/2022
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