Excellence in improving the patient experience
This award recognises the achievement of a team in providing a great patient experience.
2019 winner: Rapid Access Neck Lump Clinic, Fiona Stanley Hospital
In a Western Australian first for head and neck cancer patients, this one-stop clinic has improved the time from referral to diagnosis to treatment. Within two weeks of referral, patients are seen for a few hours of multidisciplinary assessment and receive a same day diagnosis. Treatment plans follow within two weeks.
Patient and family experiences are central to the process – only attending hospital on one day leaves them free to spend more time at home. Additionally, the 20 per cent of non-metropolitan patients now have equal access to the same services and treatment as eligible city patients without the inconvenience of multiple appointments. Other benefits include better patient care coordination and maximising efficient and safe patient care.
Finalists for this award included:
- Cognitive Impairment Project, Fiona Stanley Fremantle Hospitals Group
- Mimidi Park Mental Health Inpatient Unit, Rockingham Peel Group.
See our Improving the patient experience finalists